Our Name a Star Gift explained
What is it star naming?
How do I buy a star?
What can I call a star?
Are the stars named more than once in the registry?
Is the star name recognised by astronomers?
What is the star registry?
Our star registry is based on the Hipparcos catalogue. The Hipparcos is a scientific star catalogue in which all stars are numbered, we attribute a name to a number.
Can I order an additional copy of my certificate?
How long is the star name attribution valid?
What is a custom star map?
Which date and location can I choose for my star map?
WHAT ARE OUR STAR MAPS BASED ON?
Not English Characters
Examples of characters that might not be displayed: è, é, ë, û, œ and other.
Please contact our customer service fo further assistance.
I made a mistake in typing my personal information, can correct it?
Name a Star or Twin Stars
To amend your Name a Star or Twin Stars please contact our Customer Service at firstname.lastname@example.org . You will need to provide your name and unique registration number, which can be found in your order confirmation email.
If you need to amend your Digital Pack: you can change up to 2 fields on your certificate 2 times free of charge. If you need to amend it the third time or more, a charge of £5 will be applied.
If you need to amend your Printed Pack:
All the amends should be submitted not more than 1 hour after your payment has been made. All requests to change submitted longer than 3h after the payment is processed will be performed at an extra cost of £10 including delivery. Please bear in mind that any amends may delay the delivery of your gift.
If you need to change your Wall Poster:
All the amends should be submitted not more than 1 hour after your payment has been made. All requests to change submitted longer than 3h after the payment is processed will be performed at the full cost of the poster.
Custom Star Maps
We allow 1 hour to submit your corrections to star maps whether digital or printed versions. We are unable to change any information on star maps after one hour.
Do you check my spelling?
Do you check my spelling?
Can I check constellation in the Name a Star?
How is the pack delivered?
Our Name a Star Gift is delivered to the email addresses you submitted during the checkout.
Delivery within the United Kingdom
The printed upgrades are dispatched on the next working day and sent by Royal Mail with 3-7 day delivery.
We send our packages by Standard International Delivery service by Royal Mail. We are unable to provide a tracking number for this service.
What to do if I am mistaken with the delivery address?
Please note we will not refund or dispatch a new gift if you have provided the wrong delivery address and did not contact our customer service within 3 hours after placing your orders. You are informed about order dispatching by an automatic email sent at the moment the parcels leave our premises.
What shall I do if my gift has not been delivered?
How long does delivery take?
Deliveries within the United Kingdom
Usually, it takes 3-7 days for Royal Mail to deliver our gifts. Please allow an extra 4 days during the Christmas period.
Royal Mail aims to deliver items to Europe within 3 to 5 working after posting and rest of world destinations within 5 to 7 working days.
Can I return my gift?
If your gift printed package does not correspond to the description, we will provide you with a full refund within 10 working days of return of your gift package. Please note that the returned items must be in good condition and sent within 10 working days from the delivery. You will have to cover the return postage cost. Also you will need to explain what happened and why you would like to return the gift, you will need your registration number. All the return requests should be addressed to email@example.com .
Digital packs can’t be returned and the money back guarantee does not apply to the Standard Name a Star gift without any addons (digital pack).
Can I cancel my order?
I have a discount coupon how can I use it?
If you have received a coupon directly from us, please refer to the T&Cs of your voucher which are always sent to you with the code.
If your code is cancelled with our advertising partner after you redeemed it with us, your star registration will be cancelled and the star name will be removed from the star registry within 48h. If you have purchased any addons such as a printed pack or a necklace with it, our return and refund policy applies, you need to contact us within 3h from the purchase on our website to request it. No returns or refunds can be provided if a customer contacts us after 3h from the moment of purchase.
My printed pack is not delivered, what shall I do?
Please contact us regarding your printed orders within 3 months from the moment of purchase.
Are you a registered business?
Trademark From the Sky® Registry is managed by Giftoliser Limited, registered Twelve Quays House, Egerton Wharf, Birkenhead Wirral CH41 1LD
Which payment do you accept?
We accept the major credit cards:
We accept PayPal payments and we add an extra fee for PayPal payments of 3% and min charge of £0.20.
Money back guarantee
Electronic certificates can’t be returned and refunds can’t be issued.
We aim to respond to everyone outside our operational hours as well.